Return Policy + FAQ
- Green Box Shop requires items to be returned within 30 days of original receipt. We do not accept returns or exchanges after 30 days - NO EXCEPTIONS.
- All items must be unworn and unwashed. We reserve the right to deny a refund/exchange if it appears the items have been worn or washed.
If you'd like to return your order, please return it to the following address:7580 NW 5th StBox 16238Plantation, FL 33317
- We do not have the capacity to provide mailing labels for returns or exchanges at this time. All costs associated with returns and exchanges are the customer's responsibility.
- We do not allow exchanges on international orders.
- We do not accept returns or exchanges for items in our Clearance or Perfectly Imperfect sections. The same goes for items that have been specially requested.
***Special Note Regarding Exchanges: Once we ship your exchange, you will receive another shipping email. It will list the product that was exchanged and not the new product being sent. But no worries, we will not send you the same product twice.***
- We check our mailbox weekly, therefore returns and exchanges may take up to 2 weeks to process.
- Once we receive your returned item, we will issue you a refund (minus shipping) and it should appear in your bank account in 3-5 business days.
- If you have any questions regarding your refund, please email customer service at email@example.com.
- We currently ship with USPS.
- Our orders take 1-5 weeks processing and 3-5 days domestic shipping. You should receive and email confirmation withing 24 hours after purchase and another email upon shipment.
- We offer expedited shipping domestically. It usually takes 5-7 days processing.
- We currently ship to the following countries: Argentina, Australia, Canada, Chile, France, Germany, Italy, Japan, Mexico, Netherlands, Poland, Spain, Sweden, Switzerland, US Outlying Islands, UK, US. We do apologize if you don’t see your country listed. We’re working on truly shipping worldwide.
- Our orders take 2-3 weeks processing. That means that we will make sure that your order is in the mail within 3 weeks time. It may take up to another few weeks for your package to arrive.
- Customers will be responsible for all taxes and fees imposed by their country if any.
- We do not accept exchanges on international orders.
- Washing: Wash inside out with cold water with similar colors using a gentle cycle.
- Ironing: If ironing is necessary, iron inside-out on the lowest setting. NEVER IRON the printed area directly.
- Drying: Tumble dry low or hang-dry.
- Avoid using bleach and do not dry clean.
What size should I get?
All of our clothing is unisex. Therefore we encourage people who usually wear men's sizing to purchase their normal size and people who usually wear women's sizing to purchase a size down (depending on desired fit).
What if you don't offer my size?
We offer sizes S - 3XL, but can order special sizes by request. Just email your request to firstname.lastname@example.org.
Do you ship worldwide?
We currently ship to the following countries:
- U.S. Outlying Islands
- United Kingdom
- United States
We hope to ship to more countries soon! So be on the lookout! :)
Where is my confirmation email?
Make sure to check for your confirmation email within a few hours after purchase to confirm order details. It may go to your spam folder, so make sure to check there if you don't see it. If you still can't find it, there may have been a problem with your order and you should email customer service at email@example.com.
I've been charged for an order but never received a confirmation email!
If you’ve been charged for an order but did not receive a confirmation email, this is classified as an abandoned checkout. This is when a mismatch in zip-code or authentication code associated with your credit card doesn’t allow the order to go all the way through, placing a hold on your card for the amount. The hold will usually disappear in 2-3 business days. If the charge is still showing on your card after 72 hours, don’t hesitate to email us at firstname.lastname@example.org so we can further assist you with this problem!
I accidentally input the incorrect address/email address. Can I change it?
Definitely. Just email email@example.com with your order number and the correct information and we will happily make the change.
I checked my confirmation email and I ordered the wrong thing! Can I change my order?
Of course! We can make changes to your order (color, size, design, etc) for up to 7 days after initial purchase. After that point, while you can certainly still request a change, we cannot make any guarantees on fulfillment, as your order may have been processed already. Customers are responsible for any price differences associated with order changes.
Can I add an item to my order?
Yes! To add an item to your order, you must purchase the items you'd like to add and then send both order numbers to firstname.lastname@example.org so that we can join the orders.
I never received my package!
If your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim.
We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete.
Green Box Shop does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
I received a defective product!
Defective items must be reported within 3 days of receipt. If not reported, we will not issue a new product/credit/refund. If you believe you have received an incorrect item, please contact us within 72 hours of receiving your package.
I was not available to pick up/receive my product and it was returned to sender. Can I have it sent again?
Absolutely. If your package has been sent back to us, we will reach out to you to send it out again. The customer will be charged a reshipping fee that is equal to the initial cost of shipping the item.
If you have a question about anything that isn't covered on this page, please email email@example.com. Much love! <3